Job Description for Part – Time Room Manager:

The Littleton Arms are looking for a dedicated and organised Room Manager, to look after the rooms at our picture perfect 18th Century Grade II listed coaching inn, home to an award-winning pub with rooms.

Part- time position – days and hours to be discussed.

Rooms Manager – Hospitality Sector

A Rooms Manager is responsible for overseeing the operations of the rooms division within the pub, ensuring high standards of guest service, cleanliness, comfort, and efficiency. The role involves managing front office, housekeeping, reservations, and guest services teams to deliver an exceptional guest experience while maximizing occupancy and revenue.

Key Responsibilities:

• Manage the daily operations of the front office, housekeeping, and reservations departments.
• Ensure guest satisfaction by maintaining high service standards and resolving complaints promptly.
• Monitor room occupancy, availability, and revenue performance.
• Coordinate with other Pub departments to ensure smooth operations.
• Recruit, train, supervise, and evaluate rooms division staff. inc rota’s.
• Ensure compliance with health, safety, and company policies.
• Oversee room inspections to maintain cleanliness and quality standards.
• Manage departmental budgets, control costs, and improve operational efficiency.
• Analyse guest feedback and implement improvements to enhance customer experience.
• Prepare reports on occupancy rates, room revenue, and departmental performance.
• Check rooms to ensure standards are met
• Order linen and consumables.

Skills and Qualifications:

• Strong leadership and team management abilities.
• Excellent customer service and communication skills.
• Problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced environment.
• Experience in ‘hotel’ operations, front office, or housekeeping management.

Purpose of the Role:
To ensure the efficient operation of the pub’s rooms division, delivering outstanding guest experiences while achieving operational and financial objectives.

Benefits:

• Employee discount
• On-site parking

Work Location: In person